Total Loss Assistance Program

Guidance After Your Vehicle Has Been Declared a Total Loss

How Do I Move Forward After My Total Loss?

If your vehicle has recently been declared a total loss, the next steps can feel overwhelming. Insurance settlements, loan payoffs, replacement timing, and choosing the right vehicle again can all happen at once.

Our team at Audi North Orlando works with customers in this situation every week. While we are not an insurance company, we can help you understand your position and talk through your next steps so you can move forward with confidence.

Why Choose Audi North Orlando
Customers often contact us after a total loss because they want clear guidance and a straightforward process during a stressful time. Our team provides a best price environment with your price up front, transparent discussions about available manufacturer programs and dealership incentives, and access to incoming Audi inventory and factory ordering options.
Our Team Makes The Difference
Our sales staff is commission-free and focused on helping you find the right vehicle rather than pushing a sale. Every vehicle purchase is also backed by our five-day return or exchange policy, giving you additional peace of mind with your decision. Even if you are still early in the insurance process, we are happy to answer questions and help you understand what the next steps may look like.

Deductible Assistance for Total Loss Customers

Deductible Reimbursement Offer

To help make the transition easier, Audi North Orlando offers deductible assistance when replacing a totaled vehicle.

If you purchase your replacement vehicle from Audi North Orlando, we will reimburse your insurance deductible:

Up to $1,000 on a new vehicle purchase
Up to $500 on a pre-owned vehicle purchase

This benefit is designed to help offset the unexpected costs that often come with a vehicle loss and make it easier to move forward.

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Questions About Deductible Assistance?

Speak With Our Total Loss Assistance Team

If you would like help understanding your situation or discussing replacement options, our team is available to assist.

Call or text directly
407-531-2002

You can also complete our contact form, and a member of our team will reach out to assist you.

No obligation. Just guidance when you need it.

Understanding Your Position

When a vehicle is declared a total loss, the insurance company determines a settlement amount based on the vehicle’s market value before the accident. This settlement is typically paid to the lender if there is a loan balance, or directly to the owner if the vehicle is paid off.

Many customers have questions during this stage, such as:

How the settlement value is determined
How loan payoffs are handled
When it makes sense to begin planning for a replacement vehicle

While the insurance company ultimately determines the settlement, our team can help you understand how the process typically works and what the timeline may look like so you can plan your next steps.

Total Vehicle Loss FAQ

If your vehicle was financed or leased, the insurance company will typically work with the lender to satisfy the remaining balance.Depending on the loan balance and the settlement amount, there may be equity remaining after payoff, or there may be a balance remaining after the insurance payment.If gap coverage is in place, it may help cover the difference between the settlement and the remaining loan balance.Our team can help review your situation and explain how these scenarios generally work so you have a clear understanding before selecting your next vehicle.

Once a total loss has been confirmed, many customers begin thinking about their next vehicle right away.Some customers choose to replace their vehicle immediately, while others prefer to wait until the insurance process is further along. Our team can help you explore replacement options that fit your situation and timing.We can help you consider options such as replacing your previous vehicle with something similar, exploring newer models with updated features, or deciding between new and pre-owned vehicles.We can also review current manufacturer programs and dealership incentives that may be available in situations like this.

A total loss often changes how customers think about their next vehicle.Some drivers prefer to finance again and keep their vehicle long-term, while others may consider leasing, depending on their driving habits and preferences.Our team can help you talk through the differences between leasing and financing, current manufacturer programs, and what makes the most sense for your situation.Our goal is to help you understand your options so you can make the decision that works best for you.

_{Deductible Assistance applies to the purchase of a replacement vehicle from Audi North Orlando following a total loss. Reimbursement is limited to the amount of the customer’s insurance deductible, up to $1,000 on a new vehicle purchase or up to $500 on a pre-owned vehicle purchase. Proof of deductible and total loss determination may be required.}